Returns of Faulty Parcels
At the time of delivery, you must check the condition of the parcel, as well as their contents – items from the order, whether their look and their condition are according to the standard – in the presence of the courier. If you refuse to accept the package, you must notify us immediately by e-mail at sales@vdlondon.com, stating your order number and the reason for refusal, and confirm this information by letter to: VD Design and Development, 560 King’s Road, SW6 2DZ. We will then contact you to exchange the product.
Right of Return
You have 14 working days from delivery of your order to request a return of a product to us, at your expense, for exchange or refund. You can make a return request by e-mailing sales@vdlondon.com stating the reason. Once the request has been validated, the products must be returned in new condition, intact, complete, in their original packaging and accompanied by the Delivery Note and the Return Note.They must be returned to the following address: VD Design and Development, 560 King’s Road, SW6 2DZ, London. We remind you that the products are sent at your own risk and that shipping costs are at your expense. After we receive your return and check the condition of the products, we will send you a confirmation e-mail and will proceed to refund the amount paid within 30 days.